Your privacy is important to us. This Privacy Policy explains how MartSela collects, uses, discloses, and protects your personal information when you visit www.martsela.com or make a purchase. By using our website, you consent to the practices described here.
1. Information We Collect
We collect the following types of information:
- Personal Identification Information: Full name, email address, phone number, shipping/billing address, and payment details (if you choose online payment).
- Order & Transaction Information: Products purchased, order history, delivery details, and any communication with our support team.
- Technical Information: IP address, browser type, device information, and browsing behaviour collected through cookies and similar technologies.
2. How We Use Your Information
MartSela uses your information for the following purposes:
- To process and deliver your orders safely across Pakistan.
- To send order confirmations, shipping updates, and customer support replies (via email, WhatsApp, or SMS).
- To improve our website, products, and overall shopping experience.
- To prevent fraud and secure our platform (as required under the Prevention of Electronic Crimes Act, 2016).
- To communicate promotional offers only if you have opted in.
3. Data Protection & Security
We follow strict security measures to protect your personal data. All payment transactions are encrypted and processed through secure gateways. We do not store your full credit/debit card details. MartSela never sells, rents, or trades your personal information to third parties for marketing purposes. We may share your data only with:
- Logistics partners (to deliver your order).
- Payment processors (for secure transaction processing).
All partners are obligated to keep your information confidential and use it solely for order fulfillment.
4. Cookies
We use cookies to remember your preferences, analyse site traffic, and personalise your browsing experience. You can disable cookies in your browser settings, though some features may not function properly.
5. Your Rights
Under Pakistan’s consumer protection principles, you have the right to:
- Access the personal data we hold about you.
- Request correction of incorrect or incomplete data.
- Ask us to delete your data, subject to legal obligations.
- Withdraw consent for marketing at any time.
6. Third‑Party Links
Our website may contain links to external sites. MartSela is not responsible for the privacy practices of those websites. Please review their policies separately.
7. Updates to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised date. If you have any questions or concerns, contact our Data Protection Officer at privacy@martsela.com.
Last updated: April 2026